Privacy policy

Last updated: March 1, 2018

1. Definitions

In addition to the terms defined elsewhere in Our GTC, capitalized terms used in this annex have the meaning set out below:

Data Protection Legislation
means (i) the EC Data Protection Directive (Directive 95/46/EC) of 24 October 1995 or any implementing or related national legislation, (ii) the EC Directive on Privacy and Electronic Communications (Directive 2002/58/EC) of 12 July 2002 or any implementing or related national legislation, (iii) the EU Regulation 611/2013 of 24 June 2013 on the measures applicable to the notification of personal data breaches under Directive 2002/58/EC of the European Parliament and of the Council on privacy and electronic communications, (iv) the EU Regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC as from 25 May 2018; and (v) all other current or future applicable laws relating to or impacting on the processing of personal data and privacy.

2. Identity and contact details

2.1. The protection of your (“You” or  “Your”) privacy and personal data is of utmost importance to Us. This Privacy Policy details how We will process Your personal data when using AH Website.

2.2. Across Health NV (“We”, “Us” or “Our”) is a Belgian Company with its principal place of business in Ottergemsesteensweg-Zuid 808 B 332, 9000 Gent, Belgium and registered at the Crossroad Bank for Enterprises under number 0895.970.302. Our contact details are available on Our website  

2.3. We qualify as data controller, as defined in the Data Protection Legislation, in the context of the processing of Your personal data for the purposes defined in this Privacy Policy.

3. Personal  Data

3.1. We will process the following personal data about You:

  • Your name;
  • Your address;
  • Your e-mail address;
  • Your company name;
  • Your telephone number;
  • Your IP-address
  • Your credit card account (if You order payable services via AH Website)

4. Purposes of processing

4.1. We only process Your personal data in relation to the following purposes:

  • Allow Your use of AH Website;
  • Sending You direct marketing mails in relation to Our products and services or in relation to the products and services of our aligned partners; Said products and services may include amongst others : Our regular Newsletter, information about tendencies and developments in Life Sciences potentially impacting Your marketing and information about specific offerings and services.
  • Process Your order for payable services
  • Tracking Your use of AH Website. To these ends We use so-called “cookies”,  small amounts of information which are downloaded to your computer or device when You visit certain websites

We will provide You with relevant information if We intend to process personal data for other purposes than those specified in the present Privacy Policy. 

5. legal basis

5.1. We rely on Your explicit consent for the processing of Your personal data in the context of this Privacy Policy. You explicitly agree for Us to process Your personal data for the purposes specified in this Privacy Policy selecting the “I AGREE” box (“thick the box”) or any similar solution that is being implemented. You have the right to withdraw Your consent at any time. This withdrawal will not affect the lawfulness of processing  activities based on Your consent before the withdrawal.

5.2. In some cases, We require Your personal data in order to enter into a contract with You and to perform that contract, e.g. when acquiring services via Our webshop.  The performance of a contract will in that respect qualify as the legal basis of the processing of Your personal data (instead of consent). You are contractually obliged to share Your personal data with Us in that respect. We may not be able to perform a contract if You object to the processing of Your personal data.

5.3. The sending of commercial messages (direct marketing) via e.g. e-mail or SMS, may be allowed without Your consent, e.g. because such messages are linked to our previous contacts or Your shown interest in Our products and services. You may at all times let Us know that You do not longer want to receive direct marketing messages (unsubscribe).

6. Recipients of Personal Data

6.1. We may share Your personal data with Our affiliates, suppliers and partners, only in relation to the purposes mentioned in article 4 of this Privacy Policy.

6.2. We may transfer Your personal data to third parties providing services to Us, such as but not limited to service providers needed to send You direct marketing mails or process Your online purchase orders.

6.3. We may transfer Your personal data to third parties if We are required by law or by a judicial order to do so.

6.4. In case of entire or partial sale or reorganisation of Us, Your personal data may be transferred to third parties.

7. Transfer of Personal Data

7.1. Your personal data might be transferred outside the  European Economic Area (E.E.A.) but only to third parties which safeguard Your privacy in line with the applicable legislation.

8. Period for which personal data will be stored

8.1. We will store Your personal data for the entire duration during which You use Our services, as long as necessary for the above mentioned purposes, or as long as We are legally obliged to store Your personal data. We will delete or anonymise (upon Our own discretion) Your personal data in any case as soon as You let us know that You do not longer want to receive direct marketing messages, unless if we are legally obliged to store Your personal data. 

9. Your rights

9.1. In accordance with and subject to the conditions provided by Data Protection Legislation, You are entitled to request from Us (a) access to and rectification or erasure of Your personal data, (b) restriction of processing or to object to processing, as well as (c) to receive the personal data in a structured, commonly used and machine-readable format. You are also entitled to lodge a complaint with the competent supervisory authority, i.e. the Belgian Commission for the Protection of Privacy ( or any other body replacing the Belgian Commission for the Protection of Privacy.

9.2. You may exercise the aforementioned rights by sending a request to  or via any other technical solution implemented on Our website.


10.1. In case You are younger than 16 years, please ask Your parents or someone holding parental responsibility to consent to the processing of Your personal data in the context of the present Privacy Policy.

11. Changes to this Privacy Policy

11.1. We may change the provisions of this Privacy Policy. We will announce each new version of the Privacy Policy and ask Your consent via the means as mentioned in article 5.

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