Client login From 24 June 2024, the new name for Across Health is Precision AQ!…. Read more

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Improve your brand’s omnichannel leadership & customer experience versus your direct competitors

  • How do physicians rate the overall omnichannel engagement quality of your brand vs competition?

  • Which strategic channel and content decisions should you take to boost customer experience and business impact?

  • Which content attributes should you prioritize?

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Give your brand the direction it needs. Put Navigator365™ Cx Benchmark to work for you.

  • Delivers HCP customer experience insights on your brand and up to six competitors
  • Covers 35 individual channels, plus channel and content attributes and overall brand benchmark KPIs, including NPS, CES and overall Cx
  • Report includes up to 50 pages full of actionable benchmarking research
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What's new in 2024?

We’ve launched several new design and functionality updates for improved usability and even more evidence-based benchmarking insights, including:

  • New channels: including Rep/AM instant messaging, Virtual and F2F speaker programmes, and Pharma symposium (plus new ‘Cross-functional’ category)
  • Improved structure & content flow
  • Improved KPI and Channel attributes research
  • Numerous new insights and improved charts/visualizations, including Prescription intent, Digital satisfaction and Channel frequency

For more information, please contact your account manager or request a demo call via the form below!

Book exploratory call

Navigator365™ offers you all the tools and evidence to answer your key business questions and deliver a signature customer experience.

As part of the Navigator365™ product suite, Navigator365™ Cx Benchmark leverages almost 10 years of industry-leading Navigator expertise – with a global footprint and unparalleled technology base.

Benchmark your brand for omnichannel leadership! Navigator 365TM Cx Benchmark offers a wealth of actionable benchmarking insights to help you take the right strategic channel and content optimization decisions versus your key competitors.

popular features

  • Insights on 32 channels, 4 channel attributes, 5 content attributes and 5 overall brand benchmark KPIs
  • Report  in PDF/PPTX with up to 50 pages full of actionable benchmarking research

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A treasure trove of over 50 million datapoints gathered from over 60,000 healthcare professionals worldwide, Navigator365™ Core gives you valuable insights into the omnichannel customer and competition landscape, including prescriber preferences & industry landscape in terms of channels, content and media in over 20 therapeutic and geographic markets.

popular features

  • Truly actionable omnichannel insights 
  • Up to 200 pages full of research
  • Cloud-based, highly interactive analytics and Powertools
  • Integrated with the Planner & Tracker tool

Learn more

Ready to benchmark your brand for omnichannel excellence leadership by making the most out of your Navigator365™ Cx Benchmark data?

Watch a 2-minute introduction video

Book a call with one of our omnichannel experts

And learn how you can improve your brand’s omnichannel leadership & customer experience versus your direct competitors

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Healthcare Innovation Tour 2020

To register your interest in joining the tour, and to comply with GDPR so we may send you future emails, please fill out the following information and complete the consent section at the bottom.

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Book an exploratory call

Submit your details via this short form and you will be invited by one of our experts for a free 30-minute call to explore how Navigator365TM can provide an answer to your ambitions, needs and challenges.

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Navigator365TM product sheet

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Across Health is evolving...

From 24 June 2024, the new name for Across Health is Precision AQ! This change is happening in-line with the rebranding being undertaken by the entire Precision Value & Health team (of which we have been a part since February 2021).

Having joined forces with over 1,200 life-science experts, advisors and creatives across 100+ diverse fields, we will continue to partner with our clients to deliver evidence-based omnichannel engagement strategies while empowering access to life-changing medicines for all.

While we transition across to our new website, click here to see how we are already focusing on HCP engagement in the digital age, fuelled by powerful insights from our Navigator365TM research.

To find out more about our wider global services and unified mission, read our publication here.

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