Across Health is a trusted advisor to senior leaders of innovative multinational healthcare organizations.
With a focus on customer engagement in the digital age, we partner with our clients to design, develop, execute and measure evidence-based, omnichannel customer engagement strategies and companywide digital transformation and disruption programmes – for the short, medium and long term.
Our research consistently shows a deep level of dissatisfaction with digital (only 13% are (very) satisfied – Across Health Maturometer), mirrored by a lukewarm appreciation of pharma digital offerings by HCPs (25% (very) satisfied - Across Health Navigator). Yet digital budgets are going up for the first time in 5 years and also senior management attention is increasing (Maturometer 2017). Digital knowledge remains at a very low level, and the same holds for channel mix optimization, channel affinity insights and impact measurement. There is clearly a risk then of “the second coming of digital not meeting its full promise.
Across Health is committed to supporting you in making your digital dollars/euros bring in the expected customer engagement and impact and help your company move to “the new normal” and bypass the myriad of pitfalls on your journey. We offer evidence-based strategy frameworks, tailored services, and innovative products to address any of your prioritized weaknesses.
Our team members are:
…and apply a consistent, time-honed & evidence-based methodology across their projects to ensure an efficient use of your budget and time – and consistency across different brands/territories.
Across Health is led by Fonny Schenck, who joined from Johnson & Johnson in 2007. Over the years he has gathered a team of 50+ high-profile consultants and expert programme managers from across the globe, picked for their in-depth omnichannel knowledge, can-do attitude and unique experience in omnichannel customer engagement and healthcare disruption in life sciences.