Precision AQ Navigator365 Privacy Policy
Effective Date: 15 March 2022
Introduction
Precision AQ (BE) NV (“Precision”, “we”) respects your privacy and data protection rights and recognizes the importance of protecting the personal data we collect and process while providing access to our Navigator365 products and services.
This Privacy Policy is designed to help you to understand what personal data we collect about you and how we use and share it.
Personal data collected by Precision AQ
The personal data that we collect about you broadly falls into the categories described below. Some of this information you provide voluntarily when you use our Navigator365 products and services. Other types of information may be collected automatically from your device, such as device data and service data.
User-provided information
From users who sign up to our Navigator365 products and services, we collect the following information:
| Email address | Required in order to sign in to the Navigator365 products and services |
| Name | Required for personalization of the Navigator365 products and services |
| Company | Required to make the link to your company account |
| Function | Optional, to allow customization |
| Messages with our support and sales | Required for customer support |
| Phone number | Optional, when requesting to be contacted by our customer support and/or sales teams |
| User information from integrated tools | Required for personalization of the Navigator365 products and services |
| Communication preferences | Optional, consent for marketing communications via email |
Automatically collected information
If you are accessing our Navigator365 products and services, we collect the following information provided by your browser or device:
- Information regarding the use you make of our products and services (e.g. heatmaps, time of logging in and out, modules/functionalities you use the most and the least, etc.)
- Referring site, application, or service, including the relevant search queries that led you to our Navigator365 products and services
- Web browser information
- Operating system and device information
- IP address and associated geographic location data (country and region)
- Unique user identifier
Cookies and tracking
We use cookies on our Navigator365 products and services in order to improve and personalize the user experience. Read more about use of cookies and tracking from our Navigator365 Cookie Policy.
How we use your personal data
We collect and process your personal data for the following purposes:
- Providing our Navigator365 products and services
- Communicating with you and providing customer support.
- For improvement of our Navigator365 products and services and for analytics
- Maintaining security of our website
- Complying with legal obligations
We process your personal data only in the following legal bases:
- it is necessary to perform contractual obligations to you
- it is necessary for our legitimate interests
- You have given us your consent
- it is necessary to comply with legal or regulatory obligations
How we communicate with you
We may send you service-related messages and notifications. These include notifications that are part of the service. We also send administrative messages regarding your Navigator365 subscriptions, technical status updates and other related notifications.
We may also send you messages or call you regarding new product features and helpful tips on using the Navigator365 products and services and to offer training and support.
Your rights
If you no longer wish to receive our newsletters or other messages, you can opt-out of receiving them by following the instructions included on such messages.
You can request a copy, correction or deletion of your personal data by emailing privacy@a-cross.com
You can object to our processing of your personal data at any time. For any requests or concerns, please contact our Data Protection Officer at privacy@a-cross.com. If you are unsatisfied with the response you have the right to lodge a complaint with your supervisory authority.
Security
We care about protecting personal data. A variety of technical and organizational measures have been implemented to maintain the safety of your personal data. The measures we use are designed to provide a level of security appropriate to the risk of collecting and processing your personal data. Specific measures we use include but not limited to firewalls, anti-virus software and encrypting your personal data.
Retention of your personal data
We rely upon you to ensure that the information you submit to us is complete, accurate and up to date and that you will notify us if that information changes.
We store your personal data throughout the period of your relationship with us and retain it for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying legal, accounting or reporting obligations or to resolve disputes. If you wish to terminate your use of our Navigator365 products and services, please email us at privacy@a-cross.com and we will take the necessary steps to delete your personal data in accordance with your legal rights.
When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it form any further processing until deletion is possible.
Transfers of your personal data
We may disclose some or all of the personal data we collect to the following third parties:
- employees, consultants and affiliated organizations of Precision AQ
- service providers and contractors
- parties to business transactions or potential transactions (and their professional advisors) related to any portion of the activities, products or services of Precision AQ
Your personal data may be transferred to, and processed in, countries other than the country in which you are a resident. These countries may have different privacy and data protection laws to your country of residence. We have taken appropriate safeguards to require that your personal data will remain protected in accordance with this Privacy Policy. If any personal data are transferred to outside the EU, we will make sure that the data recipients are bound by data privacy responsibilities as stringent as those in force in the EU.
Children under 16
Our Navigator365 products and services and our websites are not intended for use by anyone under the age of 16. We do not knowingly collect personal information from anyone under the age of 16.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update it, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
Contacting us
If you have any questions, comments or concerns about this Privacy Policy or the way your personal data is being used or processed by Precision AQ, please contact our Data Protection Officer at privacy@a-cross.com.
Our mailing address is:
Precision AQ (BE) NV
Ottergemsesteenweg 808 Box 332
9000 Gent - Belgium
