Expert Insights
Read expert perspectives from Across Health on connecting engagement, customer experience, brand perception and commercial outcomes in life sciences.
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Read expert analysis on external benchmarking, customer experience, NPS and strategic omnichannel planning for life sciences commercial teams.
Most pharma teams focus on how much budget they have. The bigger opportunity lies in how that budget is allocated. Discover why an outside-in approach - grounded in competitive performance and customer insight - can unlock significantly greater commercial impact.
Read articleExternal benchmarking only creates value when insights lead to action. Discover how leading biopharma brands use benchmarking to prioritise improvements, optimise customer experience, strengthen competitive performance, and build a culture of continuous learning and execution.
Read articleWhich CX KPIs truly drive business impact? This blog explores how external benchmarking across channels, content, CX and NPS helps biopharma brands identify actionable improvement opportunities and strengthen commercial performance.
Read articleHow can pharmaceutical companies close the customer experience perception gap? This article examines the link between CX, Net Promoter Score (NPS), omnichannel engagement, and business performance, showing how external benchmarking helps pharma organizations measure what matters, identify improvement opportunities, and build a sustainable competitive advantage.
Read articleReach and impact tell you which channels matter. Relative brand performance tells you whether you can win. Discover why leading omnichannel strategies combine all three to identify competitive strengths, weaknesses, and opportunities for improvement.
Read articleWhy did one brand double its market share in Spain while achieving only modest growth in Germany? Using Navigator365™ Benchmark, Across Health uncovered how differences in omnichannel performance, customer experience and NPS helped explain the gap—and identified clear opportunities to accelerate growth.
Read articleA leading biopharma brand used Navigator365™ Benchmark to uncover critical customer experience gaps and develop a targeted action plan. One year later, the brand achieved significant improvements across key CX metrics, engagement quality, and channel performance—demonstrating how data-driven benchmarking can drive measurable commercial impact.
Read articleCompetitive benchmarking helps pharmaceutical brands identify the engagement improvements most likely to strengthen customer experience, increase customer loyalty and support market share growth.
Read articleWhat drives strong Net Promoter Scores in pharma: product attributes or customer experience? Analysis from 14 Navigator365™ Benchmark studies shows that customer experience is often the biggest driver of promoter-level NPS ratings, highlighting the power of customer-centric omnichannel engagement.
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