Give your brand the direction it needs: Benchmarking for CX excellence
End hour: 17.00u
Beverly Smet (VP Global Accounts) and Vanessa Huichard (Senior Strategy Consultant) will explore how robust (and regular) benchmarking can help create a burning platform for CX in your organization and lead to improved business outcomes.
- Dos and don'ts of benchmarking
- The need for an outside-in perspective
- The importance of actionable customer and competitor insights
- How benchmarking metrics can help avoid the ROI bottleneck
- Case study
For more information on the webinars of this year’s ‘Reimagine Customer Engagement’ webinar series, click here.
Interested in learning more about what we can do for you?
Reach out to us here.
Further reading: Navigator365™Cx Benchmark, Related webinars,