Patrick Vidal (SVP Global Accounts) and Jean-Sebastien Struyf (Senior Strategy Consultant) will explore how the right omnichannel upskilling can address a lack of strategic skills among your customer engagement teams and help your organization evolve beyond the traditional offline HCP engagement model.

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Key topics include:

• What kind of omnichannel competencies are needed for today's customer-centric teams?
• How does the industry view its own omnichannel capabilities? Any sign of improvement?
• The importance of boosting not just knowledge and capabilities, but also mindset change
• Creating a compelling and effective learning journey for commercial, medical and field force
• Customer testimonial/Interview 

For more information on the webinars of this year’s ‘Reimagine Customer Engagement’ webinar series, click here. 

Interested in learning more about what we can do for you?                 

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Further reading: Omnitopia, Navigator365™Cx Benchmark, Related webinars