Omnichannel upskilling: Transforming customer-oriented teams into customer engagement experts
End hour: 17.00u
Patrick Vidal (SVP Global Accounts) and Jean-Sebastien Struyf (Senior Strategy Consultant) will explore how the right omnichannel upskilling can address a lack of strategic skills among your customer engagement teams and help your organization evolve beyond the traditional offline HCP engagement model.
Key topics include:
- What kind of omnichannel competencies are needed for today's customer-centric teams?
- How does the industry view its own omnichannel capabilities? Any sign of improvement?
- The importance of boosting not just knowledge and capabilities, but also mindset change
- Creating a compelling and effective learning journey for commercial, medical and field force
- Customer testimonial/Interview
For more information on the webinars of this year’s ‘Reimagine Customer Engagement’ webinar series, click here.
Interested in learning more about what we can do for you?
Reach out to us here.
Further reading: Omnitopia, Navigator365™Cx Benchmark, Related webinars