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Omnichannel upskilling: transforming customer-oriented teams into omnichannel experts

Omnichannel upskilling: transforming customer-oriented teams into omnichannel experts


Date: 20/04/2021
Hour: 16.00u
End hour: 17.00u

Across Health senior consultants Jean-Sebastien Struyf and Luisa Schirm illustrate the role of Scala365™ and blended learning as a key component of digital transformation at scale within biopharma.

Download the slides

Key topics include: 

  • What type of omnichannel competencies are needed for customer-oriented teams in a post-C19 world - and where is biopharma today?
  • “It’s all in the mix” … also for learning styles and formats. How to create a winning learning journey featuring self-paced, blended and hands-on learning - for all key functions?
  • How to boost not only knowledge and capabilities, but also change the mindset. 

Do you want to have a chat about how Across Health can help your company to improve the OCE capabilities at your company? Let us know!

 


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Across Health is evolving...

From 24 June 2024, the new name for Across Health is Precision AQ! This change is happening in-line with the rebranding being undertaken by the entire Precision Value & Health team (of which we have been a part since February 2021).

Having joined forces with over 1,200 life-science experts, advisors and creatives across 100+ diverse fields, we will continue to partner with our clients to deliver evidence-based omnichannel engagement strategies while empowering access to life-changing medicines for all.

While we transition across to our new website, click here to see how we are already focusing on HCP engagement in the digital age, fuelled by powerful insights from our Navigator365TM research.

To find out more about our wider global services and unified mission, read our publication here.

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