Omnichannel upskilling: transforming customer-oriented teams into omnichannel experts
End hour: 17.00u
Across Health senior consultants Jean-Sebastien Struyf and Luisa Schirm illustrate the role of Scala365™ and blended learning as a key component of digital transformation at scale within biopharma.
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Key topics include:
- What type of omnichannel competencies are needed for customer-oriented teams in a post-C19 world - and where is biopharma today?
- “It’s all in the mix” … also for learning styles and formats. How to create a winning learning journey featuring self-paced, blended and hands-on learning - for all key functions?
- How to boost not only knowledge and capabilities, but also change the mindset.
Do you want to have a chat about how Across Health can help your company to improve the OCE capabilities at your company? Let us know!