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Omnichannel upskilling: transforming customer-oriented teams into omnichannel experts

Omnichannel upskilling: transforming customer-oriented teams into omnichannel experts


Date: 20/04/2021
Hour: 16.00u
End hour: 17.00u

Across Health senior consultants Jean-Sebastien Struyf and Luisa Schirm illustrate the role of Scala365™ and blended learning as a key component of digital transformation at scale within biopharma.

Download the slides

Key topics include: 

  • What type of omnichannel competencies are needed for customer-oriented teams in a post-C19 world - and where is biopharma today?
  • “It’s all in the mix” … also for learning styles and formats. How to create a winning learning journey featuring self-paced, blended and hands-on learning - for all key functions?
  • How to boost not only knowledge and capabilities, but also change the mindset. 

Do you want to have a chat about how Across Health can help your company to improve the OCE capabilities at your company? Let us know!

 


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