Client login From 24 June 2024, the new name for Across Health is Precision AQ!…. Read more

'Omnichannel myopia' in the post-Covid era: The importance of Cx Benchmarking

'Omnichannel myopia' in the post-Covid era: The importance of Cx Benchmarking


Date: 23/03/2023
Hour: 16.00u
End hour: 17.00u

To know where you’re going, you have to know where you stand. During this webinar, Beverly Smet (VP Global Accounts) and Vanessa Huichard (Senior Strategy Consultant) advised on how to benchmark your brand for omnichannel leadership and how robust benchmarking can support you in sound business planning. 

Download the slides  Download webinar FAQ

Key topics discussed:

  • “Marketing myopia” – what’s in a name
  • How the pandemic disrupted the landscape for Cx and OC effectiveness
  • Creating a burning platform for Cx by adopting an outside-in perspective
  • How robust benchmarking can support sound business planning: case example

For more information on the webinars of this year’s ‘Reimagine Customer Engagement’ webinar series, click here

Interested in learning more about what we can do for you?                 

Reach out to us here.

Further reading: Dos and dont’s of benchmarkingNavigator365™ Cx BenchmarkRelated webinars 

 

 


Want to receive the Across Health newsletter?


Or follow us on  LinkedIn

+

Share this article

Use your preferred feature.


Or share this page with a colleague.

+

Healthcare Innovation Tour 2020

To register your interest in joining the tour, and to comply with GDPR so we may send you future emails, please fill out the following information and complete the consent section at the bottom.

+

+

Book an exploratory call

Submit your details via this short form and you will be invited by one of our experts for a free 30-minute call to explore how Navigator365TM can provide an answer to your ambitions, needs and challenges.

+
+

Submit your details

+

Submit your details

In order to process your contact request and answer your query it is necessary we process your personal data. You can find out more about how we process your personal data and about your rights connected to such processing from our Privacy Policy.

+

Webinar FAQ

Fill out this short form to get access to evidence-led insights and answers to the most frequently asked questions on the topic of this webinar!

+

Across Health is evolving...

From 24 June 2024, the new name for Across Health is Precision AQ! This change is happening in-line with the rebranding being undertaken by the entire Precision Value & Health team (of which we have been a part since February 2021).

Having joined forces with over 1,200 life-science experts, advisors and creatives across 100+ diverse fields, we will continue to partner with our clients to deliver evidence-based omnichannel engagement strategies while empowering access to life-changing medicines for all.

While we transition across to our new website, click here to see how we are already focusing on HCP engagement in the digital age, fuelled by powerful insights from our Navigator365TM research.

To find out more about our wider global services and unified mission, read our publication here.

+